Immediate hire opportunity in Colorado. (Denver Metro Area)

100% REMOTE DURING COVID-19 MANDATES. 
HOURLY RATE DURING THE COURSE OF 12 WEEKS TRAINING IS $21.63. 
HOURLY RATE AFTER COMPLETION OF 12 WEEKS TRAINING IS UP TO $22.66. 
(State Residency Required)

A prestigious healthcare firm is seeking Call Center Representatives to work remotely in the Denver Metro Area.

• This position is currently a 100% remote employment opportunity, but subject to convert to an inbound call-center atmosphere once the organization’s COVID-19 work protocols are lifted in 2022.
• You must have the ability to deliver excellent oral and written communications and customer service experience.
• The position will commence in early August, and so we strongly encourage all candidates to apply soonest.
• Please note that you must be able to pass a criminal and background check and drug screening.
• The position is considered a long-term contract position with the possibility of permanent conversion.
• If you are currently working as a permanent employee (full or part time), please be advised that this is a contract position only. Permanent conversion is not guaranteed.

Responsibilities and duties

As a Call Center Representative, you will professionally respond to inquiries from members, internal staff, provide first-call resolution, follow complaint resolution compliance, encourage member retention, and return contact calls as required.

To be able to perform those duties, you must have strong problem-solving skills are needed, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to manage multiple expectations in a fast-paced environment effectively.

Ultimately, you must demonstrate skills consistent with the organization’s philosophy of providing extraordinary customer relations and quality service.

Qualifications and Skills

Qualifications and Skills

• College degree preferred but not required based on years of experience.
• At least 2 yrs. experience in a call center environment preferred.
• At least 3 yrs. of customer service experience.
• Be able to work a flexible schedule between hours of 8:30 am to 9 pm (Monday – Friday).
• Pass criminal background check and drug screen.
• Must be able to start within a weeks’ notice.
• Must be proficient in Microsoft Office.
• Must type at least 35 WPM.
• Must pass a basic skills test.

Placement Ready Offers:

• 12 – weeks paid training
• Voluntary Health Benefits