IMMEDIATE HIRE OPPORTUNITY IN THE WASHINGTON DC METRO AREA (WASHINGTON DC, MARYLAND, NORTHERN VIRGINIA)

Washington Metro Area
Posted 3 years ago

100% REMOTE DURING COVID-19 MANDATES. 
HOURLY RATE DURING THE COURSE OF 12 WEEKS TRAINING IS $19.57. 
HOURLY RATE AFTER COMPLETION OF 12 WEEKS TRAINING IS UP TO $20.60. 
(State Residency Required)

A prestigious healthcare firm is seeking Call Center Representatives to work remotely in the Washington DC Metro Area. 

  • This position is currently a 100% remote employment opportunity, but subject to convert to an inbound call-center atmosphere once the organization’s COVID-19 work protocols are lifted in 2022.
  • You must have the ability to deliver excellent oral and written communications and customer service experience.
  • The position will commence in early August, and so we strongly encourage all candidates to apply soonest.
  • Please note that you must be able to pass a criminal and background check and drug screening.
  • The position is considered a long-term contract position with the possibility of permanent conversion.
  • If you are currently working as a permanent employee (full or part time), please be advised that this is a contract position only. Permanent conversion is not guaranteed.


RESPONSIBILITIES AND DUTIES:

As a Call Center Representative, you will professionally respond to inquiries from members, internal staff, provide first-call resolution, follow complaint resolution compliance, encourage member retention, and return contact calls as required.

To be able to perform those duties, you must have strong problem-solving skills are needed, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to manage multiple expectations in a fast-paced environment effectively.

Ultimately, you must demonstrate skills consistent with the organization’s philosophy of providing extraordinary customer relations and quality service.

JOB REQUIREMENTS:

Qualifications and Skills

  • College degree preferred but not required based on years of experience.
  • At least 2 yrs. experience in a call center environment preferred.
  • At least 3 yrs. of customer service experience.
  • Be able to work a flexible schedule between hours of 8:30 am to 9 pm (Monday – Friday).
  • Pass criminal background check and drug screen.
  • Must be able to start within a weeks’ notice.
  • Must be proficient in Microsoft Office.
  • Must type at least 35 WPM.
  • Must pass a basic skills test.

PLACEMENT READY OFFERS:

  • 12 – weeks paid training
  • Voluntary Health Benefits

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